Terms of service – 24KPerfume

Terms of service

TERMS OF USE

These Terms of Use (“Terms”) govern your access to and use of the website, products, and services offered by 24K Perfume (“we”, “our”, “us”), a brand operated by Dafaishi LLP.

By accessing or using our website and services (the “Services”), you agree to be bound by these Terms. If you do not agree, you should not use our Services.

  1. ELIGIBILITY

By using our Services, you confirm that you are at least 18 years of age or are using the Services under the supervision of a parent or legal guardian.

  1. ACCOUNT RESPONSIBILITY

If you create an account, you are responsible for:

• Maintaining the confidentiality of your login credentials
• All activities under your account

We reserve the right to suspend or terminate accounts found to be in violation of these Terms.

  1. PRODUCTS AND SERVICES

We strive to ensure that all product descriptions, images, and pricing are accurate. However, we do not warrant that:

• Product descriptions are error-free
• Colors displayed match exactly with physical products

We reserve the right to modify or discontinue products at any time without prior notice.

  1. PRICING AND PAYMENT

All prices are listed in INR unless stated otherwise.

Payments are processed securely via third-party payment providers such as Razorpay. By placing an order, you agree to provide accurate and complete payment information.

We reserve the right to refuse or cancel orders in cases including but not limited to:

• Pricing errors
• Suspected fraud
• Unavailability of products

  1. ORDER ACCEPTANCE AND CANCELLATION

Your order is considered accepted only after confirmation by us.

We reserve the right to cancel or refuse any order at our discretion, including for:

• Suspicious or fraudulent transactions
• Bulk or reseller orders
• Incomplete or incorrect information

  1. SHIPPING AND DELIVERY

We use third-party logistics providers, including Shiprocket, for order fulfillment.

Delivery timelines are estimates and may vary due to external factors. We are not liable for delays caused by logistics partners or unforeseen circumstances.

  1. RETURNS AND REFUNDS

Returns, refunds, and exchanges are governed by our separate Refund Policy. Please review it carefully before making a purchase.

  1. USER CONDUCT

You agree not to:

• Use the Services for unlawful purposes
• Engage in fraudulent or misleading activities
• Interfere with website functionality or security
• Attempt unauthorized access to systems or data

COMMUNICATION AND WHATSAPP CONSENT

By providing your contact details, including your phone number, on our website, you expressly consent to receive communication from Dafaishi LLP via WhatsApp, SMS, email, or other channels.

We use WhatsApp communication strictly for:
• Order confirmations
• Shipping and delivery updates
• Customer support and service-related communication

We do not send unsolicited promotional or bulk marketing messages. All communication is sent only to users who have voluntarily opted in to receive such updates.

You may opt out of receiving WhatsApp communication at any time by contacting us or by replying with “STOP” to any message received.

We maintain records of user consent in compliance with applicable laws and platform policies.

  1. INTELLECTUAL PROPERTY

All content on this website, including logos, text, images, and designs, is the property of 24K Perfume / Dafaishi LLP and is protected by applicable intellectual property laws.

You may not reproduce, distribute, or use any content without prior written consent.

  1. REVIEWS AND USER CONTENT

By submitting reviews, feedback, or other content, you grant us a non-exclusive, royalty-free right to use, display, and reproduce such content for business and promotional purposes.

We reserve the right to remove content that is inappropriate, misleading, or violates these Terms.

  1. THIRD-PARTY SERVICES

Our Services may involve third-party providers, including:

• Shopify (platform hosting)
• Razorpay (payment processing)
• Shiprocket (shipping and logistics)
• Advertising platforms (Meta, Google, etc.)

We are not responsible for the actions, policies, or services of such third parties.

  1. LIMITATION OF LIABILITY

To the fullest extent permitted by law, we shall not be liable for:

• Indirect, incidental, or consequential damages
• Loss of data, revenue, or profits
• Delays or disruptions beyond our control

Your use of the Services is at your own risk.

  1. DISCLAIMER

All Services are provided on an “as is” and “as available” basis without warranties of any kind, whether express or implied.

  1. INDEMNIFICATION

You agree to indemnify and hold harmless Dafaishi LLP and its affiliates from any claims, damages, or losses arising out of your use of the Services or violation of these Terms.

  1. TERMINATION

We reserve the right to suspend or terminate your access to the Services at any time without prior notice if you violate these Terms.

  1. GOVERNING LAW

If User has any concern or dispute about the Service, User agrees to first try to resolve the dispute informally by contacting Dafaishi LLP. These Terms shall be governed by and interpreted in accordance with the laws of India. Any disputes shall be subject to the jurisdiction of courts located in Pune, Maharashtra.

  1. CHANGES TO TERMS

We reserve the right to modify or update these Terms at any time. Continued use of the Services constitutes acceptance of such changes.

  1. CONTACT INFORMATION

Business Name: Dafaishi LLP
Brand Name: 24K Perfume
Email: contact@24kperfume.com